Privacy Policy

Your privacy is important to us. It is Fireflo LLC's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our websites fireflo.xyz, firecode.io, chirpie.ai, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our sites contain links to third-party sites and services, please be aware that those sites and services have their own privacy policies. This Privacy Policy does not apply to any of your activities after you leave our sites.

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

Log Data

When you visit our websites, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Device Data

When you visit our websites or interact with our services, we may automatically collect data about your device, such as:

• Device Type
• Operating System
• Unique device identifiers
• Device settings
• Geo-location data

Personal Information

We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:

• Name
• Email

User-Generated Content

We consider “user-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our websites or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.

By submitting any user-generated content (UGC), including but not limited to code, comments, votes, likes, or submissions, you grant Fireflo LLC a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, store, reproduce, modify, distribute, and publicly display this content for purposes including service improvement, research, analytics, product development, marketing, and business operations.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our websites:

• Register for an account
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes:

• To provide you with our platform's core features and services
• To enable you to customize or personalize your experience of our websites
• To contact and communicate with you
• For analytics, market research, and business development, including to operate and improve our websites and associated applications
• For internal record keeping and administrative purposes
• For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• A parent, subsidiary, or affiliate of Fireflo LLC
• Third-party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, hosting and server providers, analytics, error loggers, maintenance or problem-solving providers, professional advisors, and payment systems operators
• Our employees, contractors, and/or related entities
• Our existing or potential agents or business partners
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• An entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include but are not limited to Google Analytics, Mixpanel, and Segment.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.

Unsubscribe: To unsubscribe from our email database or opt-out of communications, please contact us or use the opt-out facilities provided in the communication.

Use of Cookies

We use “cookies” to collect information about you and your activity across our sites. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our sites. Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us.

Additional Disclosures for California Compliance (US)

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

Do Not Track: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

• The categories of personal information we have collected about you
• The categories of sources from which the personal information was collected
• The business or commercial purpose for collecting or selling the personal information
• The specific pieces of personal information we have collected about you

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here.

Contact Us

For any questions or concerns regarding your privacy, you may contact us at [email protected].